Upon using this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Canni LLC is not responsible for third party access to your account that results from theft or misappropriation of your account. Canni LLC and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Upon placing an order, we process them in the order they are received. Our goal is to ship all orders within 1-2 business days (excludes holidays). This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given. All orders are shipped with tracking information that will be emailed directly to you once the order has been processed. For large orders, insurance and a signature will be required to deliver the item(s). Depending upon the location of your shipment we will utilize USPS, UPS or FEDEX.
Damage During Shipping
e take customer satisfaction very seriously. We thoroughly inspect all our shipments carefully before leaving our Store however we understand that during the transport process packages are subject to damage. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72hrs. Please contact us at directly and provide information of the damage so we can rectify the situation. Shipping Policy All United States customers can expect packages to arrive within 7 to 10 business days. We will not ship to a PO Box a street address must be provided. For all countries outside the United States, you will need to contact us directly for shipping details. Canni LLC cannot be held responsible for any import/excise or duties to be paid by you if this is shipping to a country other than the USA. Canni LLC is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.